Service Level Agreement (SLA)

This product is for companies that offer digital services or IT services and want to contractually regulate clear rules on availability, maintenance and support services, including response and resolution times, in a so-called Service Level Agreement (SLA).

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CHF

2400

(excl. VAT)

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Produkt Details

Who is this product for?

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What is included in the product?

Level Service Agreement (SLA)

What is the procedure?

Kick-off Video Call 30 minutes
Preparation of the documents by Lex Futura
Discussion of the documents during a follow-up call
Finalizing and sending the documents by Lex Futura

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How long does it take from ordering to completion?

After your order, we respond within 24 hours (on working days) and then start with the implementation.

It takes approx. one week from ordering to product delivery.

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Important to know

We need some information from your company so that we can create the product. It would therefore make sense for someone from the tech or team in particular to be present at the kickoff video call.

The price does not include regulatory audits (e.g. special compliance requirements for critical infrastructures or highly regulated industries), the drafting of general terms and conditions, software terms of use or other customer contracts. We are happy to advise you on other matters on an hourly basis. With regard to general terms and conditions, we are happy to refer you to our fixed-price product "General Terms and Conditions (GTC)" or "Software as a Service Terms of Use".

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Order the product with just a few clicks. You will receive our first response within 24 hours (on working days).

Step 1: Fill in your contact details.
Step 2: Fill in a short questionnaire (takes less than 60 seconds).
Step 3: Submit your order. You will receive the invoice by e-mail.

Schritt 1/2

Contact details

First name, surname contact person

Email contact person

Existing client

Address of the invoice (company or first and last name)

Street, no.

Zip code

City

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Questionnaire

* What is the name of the company?

* If available, what is the website and/or link to the social media page?

* In which language should the product be created?

* Do you already have general terms and conditions, terms of use or other contracts with your customers? If so, please send us the current version if it is not already published on your website.

* What SLA service packages do you offer? You can also insert the link to your website here, if available.

* What reaction and resolution times would you like to agree? The best thing to do here is to make a gradation according to "critical case", "medium case" and "non-critical case".

* What obligations to cooperate should be imposed on the customer? E.g. ensuring all necessary access, transmitting all relevant information in the event of a support request, reporting the support request via a specific tool, etc.

* How should the process be regulated in the event of non-compliance with the SLA? What kind of pricing model do you have in mind?

* By when is the completed product required?

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